What to do if my transaction fails, but the money is deducted from my account?
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If the transaction fails, any amount deducted will be reversed back to your account. First, check your bank account statement to see if the money has been reversed. If it is not reversed in 2 to 3 days, you can raise dispute against that transaction from the bank. As it requires the bank to manually settle the funds, it might take up to 7 working days for the amount to get reversed to your bank account
Can my subscription be automatically renewed?
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In case you opt for recurring payment option, your subscription will be automatically renewed. If not, you’ll have to subscribe again. We will alert you in advance via email, SMS and on site before the expiry of your subscription plan. Learn more about our cancellation and renewal policies.
I don't want to subscribe. Can I still read Amarujala.com for free?
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Yes, readers will have free access to Amarujala.com along with the advertisements. But there might be some exclusive content only available to paid subscribers. ePaper is fully accessible only to paid subscribers or there is limited availability to free users.
Are these subscription features available on AmarUjala mobile apps?
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Yes, you will be able to access these features on the Android & iOS mobile apps. Please note that as a subscribed user, you will have full access to the product and will not have to pay anything extra for the premium experience. You can log into the app with your registered email ID/ phone number.
How are digital subscriptions billed?
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As a digital subscriber, you can pay via debit or credit card, net banking, e-wallet, and UPI.
Can I get a refund on my subscriptions?
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No, you can’t cancel your subscription and we don’t have any refund policy in case of a successful transaction. Learn more about our cancellation and renewal policies.
I have made the payment, but my plan is not active?
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If your payment is successfully done but you’re still not subscribed, send us an email with your invoice and the following details:
- Transaction ID
- Plan Name
- Email ID
- Date of transaction
- Order ID
- Mobile Number
Please send these details to
support@auw.co.in
I am unable to get an OTP
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An OTP (One Time Password) can sometimes get delayed due to network issues. Kindly wait for a few minutes for this to reach you on your device.
If you are still unable to get an OTP, you can write to us on
support@auw.co.in and we will get back to you right away.
Why am I seeing the subscription prices in dollars?
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The prices for subscribers outside India are different and are in U.S. dollars
Can I convert my digital subscription to print subscription?
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Conversion of digital subscription to print subscription is not possible
Can I cancel my subscription and discontinue mid-way and receive a refund?
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No, Subscription plan once purchased cannot be canceled mid-way. Learn more about our cancellation and renewal policies.
Can I use the amarujala.com account to login to epaper.amarujala.com?
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Yes, you can use the same account.
I want to view the invoice of my subscription?
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After successful payment, you have received an email with an invoice. You can also view the invoice in your profile page under the “My Orders” tab.
I have paid the subscription, how can I access it now?
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I’ve more questions. Where should I contact?
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You can write to us at
support@auw.co.in
